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Travellers Auto Barn Cars Rental Terms for travel between 01-Jan-2009 and 31-Jan-2011

This document contains a summary of our rental conditions. The full details of our rental contract do apply. You are obliged to read this document thoroughly and ask for clarification of any points you do not understand. Thank you.

Vehicle Pick-ups and Drop-offs
In order to prevent unnecessary delays and to maximise your holiday experience please make contact with the pick-up branch 24 hours before collecting your vehicle (details will be provided on confirmation). This will allow us to confirm with you the pick-up time for your vehicle. Drop-offs must be before 3 pm Monday - Friday and 1 pm on a Saturday.

Branch Trading Hours (not pickup and drop-off times)
 

	Sydney	Brisbane, Cairns, Melbourne*, Perth, Darwin*
Monday to Friday	09:00 to 18:00	09:00 to 17:00
Saturday	09:00 to 18:00	09:00 to 13:00
Sundays and Public Holidays	Closed	Closed

WE ARE CLOSED ON: Christmas Day, Boxing Day, New Years Day and Good Friday

*Please note that Melbourne and Darwin branches are subject to shortened low season opening hours. These hours are 1000 to 1600 weekdays and closed Saturday and Sunday. Low season in Melbourne is June 1 to August 31 and in Darwin is December 15 to March 15.

Freecall Customer Assistance Line
Please note when calling from Western Australia that we operate on Eastern Standard Time and Summer Eastern Standard Time.

Rental Period
Day one of the rental period is the day of pick up, regardless of the time, and the day the vehicle is returned is counted as the final day also regardless of the time.

Rental Duration and Kilometers
The minimum rental period is 10 days for stationwagons.
All vehicles are unlimited kilometers. Rates are in Australian Dollars.

One Way Rentals
Vehicles may be rented one way between any of our branches. A $200 One-Way fee may apply however; this fee is usually waived on rentals over 28 days on the East Coast.  All Darwin pick ups or drop offs incur a $200 one way fee. Please note that all one way stationwagon pick ups and drop off in Perth or Darwin will also incur an outback waiver (please refer to Outback Waiver fee). All Perth pick-ups will occur a $770 One-Way fee. All Perth drop-offs will occur no One-Way fee.

One way rentals are subject to minimum rental periods please refer to the table below. These periods are really the minimum length of time required to do these trips enjoyably. Minimum rental periods are subject to change during peak periods
 

	Sydney	Cairns	Brisbane	Melbourne	Perth	Darwin
Sydney		14 days	10 days	10 days	21 days	21 days
Cairns	14 days		10 days	14 days	28 days	14 days
Brisbane	10 days	10 days		10 days	21 days	21 days
Melbourne	10 days	14 days	10 days		21 days	28 days
Perth	21 days	28 days	21 days	21 days		21 days
Darwin	21 days	14 days	21 days	28 days	21 days

Multiple Rentals
Consecutive rentals can be combined to qualify for a long term discount rate provided travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective rental. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Rental Period Extensions
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Travellers Auto Barn. This is subject to availability. The extra cost of an extended rental must be paid immediately.

Change of Drop off Location
Any change of return location can only be authorized by Travellers Auto Barn and depends solely on future bookings and availability. Subject to the change being approved, an additional charge of $200 will apply and is payable immediately. An unauthorized change of location drop off will see the hirer responsible for the entire cost of relocating the vehicle to its intended location or a $500 fee whichever is the greater.

Booking Amendments
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up.

Driving Licenses
A valid full driving license (state, national or international) that has been held for one year is required. If the driver’s licence is not in the English language (e.g. German, French, Chinese, etc) then an international driver’s licence is also required. The original driver’s licence must be shown at time of pick-up when the driver is present. Only those individuals who are named and are signatories to the rental agreement are authorized to drive the vehicle.

Minimum/Maximum Age
The minimum age for all drivers is 18 years old.
The maximum age for all drivers is 75 years old.

Maximum Number of Passengers
Rental vehicle may only be driven with the legal number of occupants. Driving the vehicle with more than the maximum allowed number of persons voids all insurance and coverage and could result in a $250 breach of duty charge or loss of the bond.

Extra Drivers
A fee of $3 per day per extra driver is applicable and payable on pick up. Fees are payable up to a maximum of 25 days, thereafter no fees apply. Up to 5 additional drivers are allowed. All additional drivers must be noted and must sign the Rental Agreement at a Travellers Auto Barn branch.

Carbon Neutral Option
Customers who care for the environment can offset the carbon emissions produced during their hire by choosing our Carbon Neutral option for a small fee of only $0.60 per day. The money goes toward the Action for Climate Change program run by Australian Conservation Volunteers.

Living and Camping Kits
Stationwagons can be supplied with camping equipment (including tent, cooker, esky, and table and chairs), suitable for 2 persons for a fee of $45. Extra kits for stationwagons are available on request for a further fee of $45.

Maps and Campground Guides
Some maps and tourist guides are available free of charge from pick up branches. A comprehensive Handy Australian Atlas can be found in every vehicle.

Baby / Booster Seats
Baby seats can be supplied for a fee of $45 for use in the stationwagons. For children over approx 16kgs a booster seat can be supplied for a fee of $45 which is suitable for use in all vehicles.
The supply of all child restraints is subject to availability and fitting of the restraints remains the responsibility of the hirer.

Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving and travelling tips.

Cleaning Fee
All vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will apply if the vehicle is returned in an unsatisfactory condition.

Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled within 31 days of pick-up: $200.
If cancelled within 10 days of pick-up: 50% of the total cost of rental.
If cancelled 3 days prior to pick-up or non-appearance: No refund on total cost of rental.
There is no refund for late pick up or early return of vehicle.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Payment
An initial non refundable deposit will be secured at the time of booking confirmation, accepted credit cards are Visa and Mastercard. The remaining balance due for the rental period is payable upon pick up of the vehicle. Payment can be made in cash, traveller's cheque, bank cheque or credit card. All forms of payment must be made in Australian dollars.
Accepted credit cards on pick up are Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 5% surcharge on any transaction.

Rental Payment
The full balance due for the rental period is payable upon pick up of the vehicle. Payment can be made by cash, traveller's cheque, bank cheque, or credit card. All forms of payment must be made in Australian dollars.

Credit Cards
We accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the cardholder’s financial institution.

Taxes
10% GST is included in the rental rates.
A charge of 2.5% of the total cost will be levied to cover state government taxes, duties and associated costs. This charge is also included in rates.

Traffic Infringements
We reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of $50 per fine will apply to cover the costs of processing. You authorize Travellers Auto Barn to debit your credit card bond with these charges.

Road Restrictions

Unsealed Roads
Stationwagons can only be driven on sealed roads/bitumen roads or well maintained access roads less than 500 metres long to recognized campgrounds and parking areas. Travel on unsealed roads voids all insurance and coverages. The renter is liable for the total cost of any damage to all parties involved whilst traveling on unsealed roads.

If Travellers Auto Barn has reason to believe that these vehicles may have been driven on unsealed roads the vehicle bond will be retained until a complete inspection of the vehicle determines if any damage has occurred. The renter will be liable for any damage found. If it is determined that the vehicle has been off-road but no damage is evident you will still be charged $250 for breach of duty.

Travellers Auto Barn reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Outback Road Restrictions
East Coast stationwagon restrictions: Stationwagon rentals on the East Coast are restricted to the area between Adelaide in South Australia and Cooktown (north of Cairns) in Queensland that is within 500kms of the coast. Western Australia, Northern Territory, Mt Isa, Bourke and Broken Hill are expressly prohibited.
Perth stationwagon restrictions: Rentals from Perth are restricted to the area west of a line from Carnarvon in the north to Kalgoorlie then down to Esperence in the south.
Darwin stationwagon restrictions: Rentals from Darwin are restricted to the area of the Northern Territory.

Travellers Auto Barn reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Island Trips
All Travellers Auto Barn vehicles are restricted to mainland Australia (except for Magnetic Island, which is permitted). Trips to islands, including Tasmania and Kangaroo Island are allowed only with prior permission from Travellers Auto Barn. All recovery costs from any island are the renters’ responsibility, regardless of cause. Unauthorised travel will void all insurance and coverages. Hirers will also be responsible for all costs associated with the rental, including servicing, breakdown and recovery as well as loss of bond.

Outback Waiver Fee
Customers can apply at the time of booking or before pick up to have the above Outback Road Restrictions amended to suit your specific needs; however the lifting of the restrictions is at the sole discretion of Travellers Auto Barn. You must have written permission, printed on your rental agreement, from Travellers Auto Barn to travel outside the restricted area. An outback waiver fee of $400 will apply to all stationwagon rentals traveling into restricted outback zones. The restriction cannot be lifted once the rental has commenced.
Unauthorised travel outside the restricted areas above will void all insurance and coverages. Hirers will also be responsible for all costs associated with the rental, including servicing, breakdown and recovery as well as loss of bond.

24 Hour Road Side Assistance
Only after Roadside Assistance has assessed the vehicle should you call Travellers Auto Barn. Please note that call outs from Roadside Assistance resulting from driver error or non-mechanical issues such as running out of petrol, flat battery resulting from leaving lights/engine on, keys locked in vehicle will result in a charge of $80 to the hirer.

Travellers Auto Barn provides a FREECALL customer assistance line if you have any questions at all during your rental. The number can be found on the front of your orange wallet and your key ring.

This service operates 0900 to 1800 Monday to Saturday and 1030 to 1500 on Sundays and Public Holidays (Eastern Standard Time and Eastern Daylight Savings Time). Callers from Western Australia need to adjust for a 2-3 hour time difference.

Weekend Limited Service
The Weekend FREECALL customer assistance line is offered as a courtesy to customers who may find themselves in desperate need of our support. On weekends, most support services such as mechanical garages, etc are closed and therefore limited help is available.
Please restrict weekend calls to the Freecall customer assistance line to emergency calls only.

If you call relates to servicing, administration, extensions, accounts enquiries, etc or minor mechanical issues please call Monday to Friday 0900 to 1700.

Repairs
Travellers Auto Barn vehicles are maintained and serviced to a high standard, however this does not prevent the occasional mechanical malfunction. Minor repairs of a mechanical nature costing less than $50 may be affected without authorization and will be reimbursed upon completion of the rental if tax invoices are produced.

If you experience any problems, even minor, we recommend you ring our Sydney office for further assistance and advice. For amounts over $50, Travellers Auto Barn must be informed and approve repairs. We will approve repairs provided the renter was not directly responsible for the damage. Tax invoices must be submitted or the claim will not be paid. In all cases the responsibility of Travellers Auto Barn is limited to refunding the time that the vehicle was actually in repair. No alternate accommodation, food items, will be paid during downtime. Replacement vehicles will not be supplied.

Any problems associated with the vehicle, including equipment failure, must be reported to Travellers Auto Barn as soon as possible and within 24hrs in order to give Travellers Auto Barn the opportunity to rectify the problem. Failure to do so will compromise any claims as we can not accept liability for any claims submitted after this period.

Malfunctions of radio-cassettes, cabin lights, air-conditioning, fridges, etc., are not considered mechanical breakdowns and downtime will not be paid. Towing and retrieval of damaged vehicles is not covered.

Fuel/Fluids
For your convenience the fuel tank is full on pick up and should be returned full by the hirer. The charge for re-filling is the normal pump rate plus $25 per hour or part thereof.

5,000km Service & Safety Check
A service (oil change) must be arranged by the hirer through consultation with Travellers Auto Barn every 5000 kms from pick-up. Travellers Auto Barn will pay for these services either directly or by reimbursement. If the 5000 km services are not done the hirer may be held responsible for any subsequent breakdown or engine damage.

IMPORTANT – OIL & WATER LEVELS
The hirer/driver is responsible to check, at least daily and maintain all fluid levels and must immediately rectify and report to the Sydney office any defect of which you become aware however slight. Topping up a vehicle that is losing water somehow is not rectifying the problem. Rectification means a fit and proper diagnosis and repair. Travellers Auto Barn cannot stress enough your responsibility in this regard. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you will be held responsible.

IMPORTANT – AVOIDANCE of OVERHEATING
We cannot stress enough the risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Travellers Auto Barn. Do NOT wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you WILL be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.

Animals, Pets, Smoking, Candles & Mosquito Coils
Smoking, the carriage of pets or other animals, and/or use of candles or mosquito coils are expressly prohibited. Guide dogs excepted. In the event of a breach of these conditions the rental bond will be retained and used against the cost of having the vehicle professionally cleaned and fumigated.

Change of Vehicle
We reserve the right to substitute a comparable or superior vehicle at no extra cost where unforeseen circumstances dictate. This shall not constitute a breach of contract and does not entitle renter to any refund.

Voluntary Downgrade
Should the renter decide to take a lower cost vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Rental Refusal
Travellers Auto Barn reserves the right to refuse any rental at our discretion.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE
Personal Injury
The vehicle has compulsory third party personal insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different states and territories and Travellers Auto Barn strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident, the vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the vehicle’s third party insurance, e.g. drink driving.

Property Damage
The vehicle is covered for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable liability for the cost of such damage to third party property, or to the rented vehicle. The renter is also responsible for administration costs and the cost of demurrage for the period the vehicle is unavailable due to repairs. The liability applies in respect of each claim, not per rental.

The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Travellers Auto Barn, not at the completion of the rental period. In the event of a no-fault accident, Travellers Auto Barn will make every attempt to refund to the hirer any costs recovered from the party at fault less a minimum $150 administration fee.
Damage Protection

Security Bond
A security bond is required upon pick-up of the vehicle. The amount of the security bond is determined by the applicable damage protection option you have chosen. Payment of the bond is only accepted by an open signed credit card with an authorization obtained (sufficient funds must be available). A debit card is NOT acceptable. The amount of the bond will not be debited from your account at this time. Plese note AMEX and Diners Club cards are charge cards, not credit cards and not acceptable as payment of the security bond.

If a debit card or EFTPOS card is inadvertently submitted then the funds will be debited immediately from the card. Any fees or charges incurred as a result of a debit card transaction remain the responsibility of the card holder. You may still need to submit the required credit card details for the funds to be released.

If there is damage to the vehicle on its return, the bond will be used to cover the cost of such damage up to the amount of the relevant liability. However, if the terms of the rental contract are breached and the bond is insufficient to cover the damage then any extra cost will be charged.

Accidents and any other damages must be reported to Travellers Auto Barn within 24 hours of the occurrence or all insurance cover and damage protection cover is void.
All insurance cover is void if the Terms & Conditions or the Rental Agreement is breached.

Security Bond / Liability

	Standard Protection	Protection Plus
	Stationwagon	Stationwagon
Cost p/day	included in daily rate	$15
Cost p/day for under 21 drivers	included in daily rate	$20
Bond / Liability	$2,000	$250
Single Vehicle Accident#	$2,500 ($3,500 for U21 drivers)	$250
Under 21 Year old drivers	$3,000	$250
Windscreen: repairs and replacements	Renter pays*	nil
Tyres: repairs and replacements	Renter pays*	nil

^Protection Plus is payable to a maximum of 50 days for Stationwagon.

#Single vehicle accidents include collisions with trees, fauna etc. where no other vehicle is involved. This also refers to collisions with other vehicles where the other vehicle and driver remains unidentified.

All liability amounts are assessed according to the age of the youngest driver.

*Additional Coverages
Windscreen Waiver: With the purchase of the windscreen waiver, the hirer is not responsible to pay in the event that the windscreen needs to be replaced (first windscreen only). Stationwagon = $2/day up to maximum $50..00

Tyre Waiver: With purchase of the tyre waiver, the renter is not responsible to pay in the event that tyres need to be replaced (up to max of two tyres per rental). Stationwagon = $2/day up to maximum of $50 payable.

Protection Plus includes all additional coverages, i.e. Windscreen Waiver & Tyre Waiver free of charge.

Please note: Personal items are not covered under vehicle insurance. We recommend you do not leave your valuables in your vehicle because of possible theft. We strongly recommend that all hirers take out their own travel insurance.

Full Responsibility
At all times the renter is responsible for:
- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the vehicle in any way by part or total water submersion or salt water.
- Damage caused to the vehicle by the renter’s wilful conduct.
- Damage caused to the vehicle when using the vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage to the awning, overhead or under-body of the vehicle.

Relocation Conditions
A ‘relocation’ is a necessary vehicle movement between branches to satisfy the needs of full fee paying reservations. As such, Travellers Auto Barn will offer a ‘relocation’ vehicle at a heavily discounted rate, but will do so over the strictest of short periods such as to cover the transport needs of the vehicle movement. Should you wish for longer periods or more freedom with your vehicle, we highly recommend you inquire about Travellers Auto Barn’s very competitive rental rates.
-  Are subject to the standard Terms & Conditions of Travellers Auto Barn.
- Relocations must be delivered in the set days we outline and may be offered from as little as $1.00 per day.
- A set number of kilometres will be given free - any extras will be charged at 45 cents per extra kilometre.
- Any late deliveries will incur penalties of $500 per day. There is a reason for the relocation, usually it is being moved to fulfill a full fare paying reservation and as such wayward relocations will be dealt with harshly.
- Any request to extend relocations will be considered subject to availability, and if approved will be charged at the standard daily vehicle rate from day one. Minimum rental periods may also apply.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Travellers Auto Barn Cars insurance

PROTECTION PACKAGE
Personal Injury
The vehicle has compulsory third party personal insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different states and territories and Travellers Auto Barn strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident, the vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the vehicle’s third party insurance, e.g. drink driving.

Property Damage
The vehicle is covered for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable liability for the cost of such damage to third party property, or to the rented vehicle. The renter is also responsible for administration costs and the cost of demurrage for the period the vehicle is unavailable due to repairs. The liability applies in respect of each claim, not per rental.

The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Travellers Auto Barn, not at the completion of the rental period. In the event of a no-fault accident, Travellers Auto Barn will make every attempt to refund to the hirer any costs recovered from the party at fault less a minimum $150 administration fee.
Damage Protection

Security Bond
A security bond is required upon pick-up of the vehicle. The amount of the security bond is determined by the applicable damage protection option you have chosen. Payment of the bond is only accepted by an open signed credit card with an authorization obtained (sufficient funds must be available). A debit card is NOT acceptable. The amount of the bond will not be debited from your account at this time. Plese note AMEX and Diners Club cards are charge cards, not credit cards and not acceptable as payment of the security bond.

If a debit card or EFTPOS card is inadvertently submitted then the funds will be debited immediately from the card. Any fees or charges incurred as a result of a debit card transaction remain the responsibility of the card holder. You may still need to submit the required credit card details for the funds to be released.

If there is damage to the vehicle on its return, the bond will be used to cover the cost of such damage up to the amount of the relevant liability. However, if the terms of the rental contract are breached and the bond is insufficient to cover the damage then any extra cost will be charged.

Accidents and any other damages must be reported to Travellers Auto Barn within 24 hours of the occurrence or all insurance cover and damage protection cover is void.
All insurance cover is void if the Terms & Conditions or the Rental Agreement is breached.

Security Bond / Liability

	Standard Protection	Protection Plus
	Stationwagon	Stationwagon
Cost p/day	included in daily rate	$15
Cost p/day for under 21 drivers	included in daily rate	$20
Bond / Liability	$2,000	$250
Single Vehicle Accident#	$2,500 ($3,500 for U21 drivers)	$250
Under 21 Year old drivers	$3,000	$250
Windscreen: repairs and replacements	Renter pays*	nil
Tyres: repairs and replacements	Renter pays*	nil

^Protection Plus is payable to a maximum of 50 days for Stationwagon.

#Single vehicle accidents include collisions with trees, fauna etc. where no other vehicle is involved. This also refers to collisions with other vehicles where the other vehicle and driver remains unidentified.

All liability amounts are assessed according to the age of the youngest driver.

*Additional Coverages
Windscreen Waiver: With the purchase of the windscreen waiver, the hirer is not responsible to pay in the event that the windscreen needs to be replaced (first windscreen only). Stationwagon = $2/day up to maximum $50..

Tyre Waiver: With purchase of the tyre waiver, the renter is not responsible to pay in the event that tyres need to be replaced (up to max of two tyres per rental). Stationwagon = $2/day up to maximum of $50 payable.

Protection Plus includes all additional coverages, i.e. Windscreen Waiver & Tyre Waiver free of charge.

Please note: Personal items are not covered under vehicle insurance. We recommend you do not leave your valuables in your vehicle because of possible theft. We strongly recommend that all hirers take out their own travel insurance.

Full Responsibility
At all times the renter is responsible for:
- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the vehicle in any way by part or total water submersion or salt water.
- Damage caused to the vehicle by the renter’s wilful conduct.
- Damage caused to the vehicle when using the vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage to the awning, overhead or under-body of the vehicle.

Cancellation Fees
If cancelled within 31 days of pick-up: $200.
If cancelled within 10 days of pick-up: 50% of the total cost of rental.
If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental.
There is no refund for late pick up or early return of vehicle.

Brisbane depot

Address: 37 Butterfield Street , Herston , Brisbane , QLD , AU

Trading Hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday & Public Holidays: Closed (see list of public holidays below)
Please note however that  pick up and drop off times are restricted to the hours below

Vehicle pick up times
 Monday - Friday 9:00 am - 3.00pm
Saturday    9.00am - 11.00am - no pick ups allowed after 11.00am

Vehicle Drop off times
Monday - Friday 9:00 am - 3.00pm
Saturday: 9am to 1pm

No pick ups or drop offs are allowed on Sundays and public holidays.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Events:
Christmas, Boxing Day: 25th & 26th December
New Years Day: 1st January
Australia Day: 26th January
Easter:  22nd, 23rd, 25th April 2011
EKKA Show Day: 3rd Wednesday in August
Anzac Day: 25th April
Queens Birthday: 2nd Monday in June
Labour Day: 1st Monday in May
Queensland Tourism: www.tq.com.au

Cairns depot

Address: 123-125 Bunda Street , Cairns , QLD , AU

Trading Hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday & Public Holidays: Closed (see list of public holidays below)
Please note however that  pick up and drop off times are restricted to the hours below

Vehicle pick up times
 Monday - Friday 9:00 am - 3.00pm
Saturday    9.00am - 11.00am - no pick ups allowed after 11.00am

Vehicle Drop off times
Monday - Friday 9:00 am - 3.00pm
Saturday: 9am to 1pm

No pick ups or drop offs are allowed on Sundays and public holidays.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Seasons:
Peak: July - January (Average Temp 25°C)
Low: February - June (Average Temp 22°C)

Events:
Christmas, Boxing Day: 25th & 26th December
New Years Day: 1st January
Australia Day: 26th January
Easter:  22nd, 23rd, 25th April 2011
EKKA Show Day: 3rd Wednesday in August
Anzac Day: 25th April
Queens Birthday: 2nd Monday in June
Labour Day: 1st Monday in May
Tourism Queensland: www.tq.com.au

Darwin depot

Address: 13 Daly St , Darwin , NT , AU

Trading Hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday & Public Holidays: Closed (see list of public holidays below)
Please note however that  pick up and drop off times are restricted to the hours below

Vehicle pick up times
 Monday - Friday 9:00 am - 3.00pm
Saturday    9.00am - 11.00am - no pick ups allowed after 11.00am

Vehicle Drop off times
Monday - Friday 9:00 am - 3.00pm
Saturday: 9am to 1pm

No pick ups or drop offs are allowed on Sundays and public holidays.

Please note that Darwin branch is subject to shortened low season opening hours. These hours are 1000 to 1600 weekdays and closed Saturday and Sunday. Low season in Darwin is December 15 to March 15.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Climate:
Dry Season:
May to October
Average Temp 32°C
Humidity 30%

Green Season:
November to April
Average Temp 32°C
Humidity 80%

Events:
Christmas, Boxing Day: 25th & 26th December
New Years Day: 1st January
Australia Day: 26th January
Easter:  22nd, 23rd, 25th April 2011
Anzac Day: 25th April
Queens Birthday: 2nd Monday in June
Labour Day: 1st Monday in May
Tourism NT: www.travelnt.com and www.nttc.com.au

Melbourne depot

Address: 67 Roden Street , North Melbourne , Melbourne , VIC , AU

Trading Hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday & Public Holidays: Closed (see list of public holidays below)
Please note however that  pick up and drop off times are restricted to the hours below

Vehicle pick up times
 Monday - Friday 9:00 am - 3.00pm
Saturday    9.00am - 11.00am - no pick ups allowed after 11.00am

Vehicle Drop off times
Monday - Friday 9:00 am - 3.00pm
Saturday: 9am to 1pm

No pick ups or drop offs are allowed on Sundays and public holidays.

Please note: Melbourne branch is subject to shortened low season opening hours. These hours are 1000 to 1600 weekdays and closed Saturday and Sunday. Low season in Melbourne is June 1 to August 31.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Events:
Christmas and New Years Day: December 25 & 26 & January 1
Australia Day: January 26
Easter:  22nd, 23rd, 25th April 2011
Anzac Day: April 25th
Queens Birthday: Second Monday in June
Labour Day: First Monday in March
Australian Open Tennis Championships
FORMULA 1 Foster’s Australian Grand Prix
Rip Curl Pro Surfing
Australian Rules Football League Grand Final
Melbourne Cup
Tourism Victoria: www.visitvictoria.com

Perth depot

Address: 365 Newcastle St , Northbridge , Perth , WA , AU

Trading Hours:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday & Public Holidays: Closed (see list of public holidays below)
Please note however that  pick up and drop off times are restricted to the hours below

Vehicle pick up times
 Monday - Friday 9:00 am - 3.00pm
Saturday    9.00am - 11.00am - no pick ups allowed after 11.00am

Vehicle Drop off times
Monday - Friday 9:00 am - 3.00pm
Saturday: 9am to 1pm

No pick ups or drop offs are allowed on Sundays and public holidays.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Climate:
Winter: June, July & August, Average Temp 18°C Rain
Spring: September, October & November, Average Temp 22°C
Summer: December, January & February, Average Temp 30°C (Hot & Dry)
Autumn: March, April & May Average Temp 24°C

Events:
Christmas, Boxing Day: 25th & 26th December
New Years Day: 1st January
Australia Day: 26th January
Easter:  22nd, 23rd, 25th April 2011
Anzac Day: 25th April
Queens Birthday: 2nd Monday in June
Labour Day: 1st Monday in March
Tourism WA: www.westernaustralia.com/en/

Sydney depot

Address: 177 Wiiliam Street , Kings Cross , Sydney , NSW , AU

Please note: Sydney pick-up and drop-off locations will be changed and effective by 1st of September. The new address is as following:
665 Gardeners Road
Mascot, NSW, 2020
This location is 5 minute drive from the Sydney airport & a 10 minute train ride from the Sydney city centre
Please be aware that our Sydney showroom on William Street, Kings Cross, will still be operating from the same location – only the pick up/drop off locations will be changing.

Trading Hours
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm
Sunday: 10.30am to 3pm
Please note however that  pick up and drop off times are restricted to the hours below

Vehicle pick up times
 Monday - Friday 9:00 am - 3.00pm
Saturday    9.00am - 11.00am - no pick ups allowed after 11.00am

Vehicle Drop off times
Monday - Friday 9:00 am - 3.00pm
Saturday: 9am to 1pm

No pick ups or drop offs are allowed on Sundays and public holidays.

Early Returns
There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected.

Late Returns
A 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen.

Events:
Christmas, Boxing Day: 25th & 26th December
New Years Day: 1st January
Australia Day: 26th January
Easter:  22nd, 23rd, 25th April 2011
Anzac Day: 25th April
Queens Birthday: 12th June
Labour Day: 3rd October
Tourism NSW: www.tourism.nsw.gov.au